Effective date: September 02, 2018
Yassus SL ("us", "we", or "our") operates the http://www.vipnogal.com website (the "Service").
This page informs you of our booking terms and conditions.
Please read these booking terms and conditions carefully as these terms and conditions incorporate the basis on which bookings for VIP Nogal are accepted. The person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at VIP Nogal under the reservation (once the reservation is accepted and confirmed by VIP Nogal).
Booking terms and conditions
Booking
On completion of the booking process a confirmation will be sent by e-mail. This is also your receipt. Your Booking is only valid upon our receipt of payment. As such, it is your responsibility to ensure that the credit card is valid and has sufficient funds to cover the Booking. By making a Booking, you give permission for the Hotel to contact you by email and telephone for any Booking related matters. To ensure booking confirmations are received, we recommend adding our URL to your safe senders list.
Hotel Pricing
Prices indicated on the Website, including those available on third-party booking websites, for hotel rooms are subject to availability and subject to change at any time without notice. Rates are based on one person per suite. An additional fee applies for extra persons as informed during the process of making the booking.
Rate Policies
The Hotel and Website in general offers one rate option. From time to time, special rate types may be available on the Website for the Hotel. Such rates may offer unique policies, inclusions and / or minimum stay rules, and any such policies will override those listed in section 6.
Payment
The payment terms relating to your specific Booking will be advised at the point the Booking is made and will be dependent upon the terms set out. In general, we charge a deposit of 20% of the purchase price and charge your payment card 7 days prior to arrival. When a Booking is made with the Hotel via the Website or over the phone to a member of our team, you will be required to inform us of the valid payment card details you intend to use to pay for your accommodation fees. For all Bookings (unless otherwise agreed), the Hotel will use a recurring card payment through its secure payment gateway to process your payments to us, and you agree that we can do this, including deductions for any additional services you may choose to purchase and any charges resulting from damage to the suite or our property, whether agreed with you or not. Where any instalment or payment is due and is paid more than 48 hours late the right to occupy will be terminated with immediate effect. All payments will be quoted and processed in Euro. Any price quoted by us in a currency other than Euro is an estimate based on a conversion of the price in Euro to the other currency. The exact price you pay will then depend on the exchange rate applied by your bank or card issuer and is not the responsibility of the Hotel. In the event you are entitled to a refund it will be applied in Euro. The Hotel accepts no liability for any fluctuations in exchange rates that may occur between the original payment date and the refund date.
Cancellations and amendments
The booking can be cancelled without any fee up until noon 7 days before the confirmed arrival date. For cancellations hereafter, a cancellation fee of 50% of the confirmed accommodation period will be charged. Shortenings of a booking after arrival must be advised 2 days before the new departure date. For later notice, a cancellation fee of 50% of the confirmed accommodation period will be charged.
- Bookings of 30 nights or more
The booking can be cancelled without any fee up until 14 days before the confirmed arrival date. For cancellations hereafter, a cancellation fee of 7 nights will be charged. Shortenings of a booking after arrival must be advised 2 days before the new departure date. For later notice, a cancellation fee of 50% of the confirmed accommodation period will be charged. However, the full rate of the first month of the booking cannot be refunded after arrival.
All cancellations and shortenings of bookings must be done in writing. Please note that a different cancellation policy may apply for corporate agreements, special offers and bookings made through intermediaries.
Non-arrival to the hotel (no show)
If you fail to arrive at the Hotel on the arrival date the entire reservation will be cancelled automatically by the Hotel, and you will be charged the cost of the whole reservation. If you fail to check in on the first date but continue your travel plan to stay at the Hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto cancelled, and no refund will be issued.
Extension of stay
Where a guest wishes to extend the period of stay in the suite, a written notice should be given to the Hotel as soon as possible to facilitate the request. The Hotel cannot guarantee any extension, which is subject to availability and rate change. Failure to give us notice in writing of an intention to extend a stay may result in the suite being booked by another guest. Where notice of intention to extend your stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking.
Changes or cancellations by the hotel
On rare occasions the Hotel may need to cancel your Booking. In such circumstances you will be given a full refund, but the Hotel shall have no further liability to you arising out of such cancellation. The Hotel will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by the Hotel to an alternative location similar in standard and price to the Hotel.
Booking validity
Booking confirmations are provided to you solely for your convenience. The Hotel retains records of all booking transactions including dates of stays and room rates. In the event of any discrepancy, alteration, modification or variation between your confirmation document and the Hotel’s official records, the Hotel’s records shall prevail.
Check-in and check-out
Hotel check-in time is from 2:00 pm. Early check-in cannot be guaranteed and is subject to availability and may be subject to additional fees. Check-out time is 11:00 am. Late check-out can be arranged but is subject to availability and may be subject to additional fees. Please note there is no 24-hour front desk at the Hotel. After office hours, the room keys shall therefore be collected upon arrival as per the instructions provided.
Room allocation
Your booking is for a room category in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. Please note, that we always try to keep your stay as simply for you as possible.
Facilities and services
The Hotel can choose what day and time of the week the housekeeping service of your apartment will take place. We always aim to plan the housekeeping service when it is most convenient for our guests.
Special requests
Once booked, any special request should be made to the Hotel by email or phone. The Hotel cannot guarantee that your request will be possible or honoured. We will endeavour to accommodate your request and ask you to provide reasonable notice, so we can assist with any special requests. You agree that any full or partial failure to fulfil a request, outside the Hotel’s normal inclusions, will not lead to a refund being owed.
Insurance
Guests are advised to ensure that their own insurance covers any loss or damage to individual property as well as the Hotels property and interior during their stay. Furthermore, guests are advised to ensure that adequate personal and travel insurance is taken out.
Parking
Car parking is available, but it is limited, as it is a public parking lot. Please note all vehicles are parked entirely at the guest’s own risk.
Guest behaviour
Guests are requested to always conduct themselves appropriately and to comply with company procedures and/or requests regarding conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Use of kitchen
As much as we would like you to make the best of our fully equipped kitchens, we would like to inform that we do not accept heavy cooking that includes excessive use of oil and spicy ingredients such as curry and other spices causing strong odours. This will not only damage our interior but will also disturb other guests. Failure to comply with our cooking policy will result in a charge based on the costs of extra and/or special cleaning.
Pets and smoking
Pets are not allowed in the Hotel.
Lost keys and lock outs
Lost keys will incur a replacement fee of one hundred Euro per key. This fee also applies if you forget to hand the key back to the Hotel upon check-out. Please note there is a one hundred Euro charge for after-hours callouts resulting from lost keys and lockouts.
Children
VIP Nogal is an adult only hotel.
Number of guests
The maximum occupancy of an apartment is two. All guest names should be submitted at the time of booking. Any variation in the identity of the guests must be notified to us in writing in advance of arrival. All guests must have identification documents with them on arrival for checking.
Visitors
Visitors’ entry to the hotel is restricted for security reasons. However, visitors may be permitted after obtaining permission from the Hotel upon confirming their identity.
Damage
The Hotel reserves the right, and you hereby authorise The Hotel to charge your payment card for any damage incurred to your room or the Hotel during your stay (including specialist cleaning) or for any items that are missing when you leave.
Right of entry
Employees of the Hotel or nominated person shall be allowed access to the apartment at all reasonable times for purposes of housekeeping service, inspection or to conduct any necessary repairs or maintenance.
Complaints and comments
Any complaint or comment regarding your stay should be made to the Hotel’s manager. Please kindly note complaints are more easily resolved while you are still in the property.
Personal information
All personal information stored and used by us is done so in accordance with our Privacy & Cookies Policy, which is available on the website www.vipnogal.com.
Force majeure
The Hotel will not be liable for any change or cancellation of any booking or payment that is caused, in whole or in part, by events, occurrences, or causes beyond the control of the Hotel. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, flight delays, acts of war, and any earthquake, volcanic activity, ash clouds, fire, and explosions, whether occurring near the Hotel or at any other location worldwide. We encourage you to secure a sufficient travel insurance policy prior to travelling.
Limitations
Neither the Hotel nor any other third-party suppliers related to the Hotel’s online booking and payments, are responsible for any communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of communications. Neither the Hotel nor any other suppliers are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming, or by any technical or human error that may occur in the processing of any information. The Hotel shall not be liable for any such damages whatsoever resulting from any of the foregoing situations. The Hotel may cancel, modify, and report bookings to the relevant authorities, when a user has engaged in fraudulent, criminal, or other inappropriate activity or under other circumstances where the bookings contain or resulted from a mistake or error. You are advised that the Hotel has CCTV cameras, and you understand that recorded footage may be shared with law enforcement agencies as required.
Governing law and jurisdiction
This Contract is subject to the laws of Grans Canaria, Spain where the Hotel is located. All disputes, conflicts and claims arising from or in connection with this Contract shall be settled amicably by the Parties. Should the Parties fail to reach an amicable settlement, the matter shall be submitted to the competent court at the Hotel’s domicile.
Contact Us
If you have any questions about this Booking Conditions, please contact us:
- By email: This email address is being protected from spambots. You need JavaScript enabled to view it.